Adam's Pest Control
From 13 years on PestPac to building Blu Star, and growing from $9 million to $21 million.
The company that built Blu Star
Adam's Pest Control has grown every year for 55 years. It's a second-generation family business, with the third generation now working in it, and #54 on the 2025 PCT Top 100.
For 13 years it ran on PestPac: poor support, slow development, and customizations that cost an arm and a leg. So in 2013 Adam's started building its own software, and on March 21, 2015, it went live on Blu Star.
Collabetive Services, the company that builds Blu Star, is wholly owned by Adam's. Every feature has a pest control company to answer to.
Since going live in 2015
revenue growth
From $9 million to $21 million.
customer retention
Kept, year after year.
technician productivity
With no extra hires.
service area
With the same office staff.
Where they started
In 2015, Adam's was a successful regional company with about $9 million in revenue, but growth had stalled. These were the bottlenecks.
Manual scheduling
More than four hours a day spent planning routes by hand.
Inconsistent communication
Customers who weren't kept informed, and appointments that were missed.
Paper in the field
Paper tickets from the field, typed in after the fact.
No view of the field
Little visibility into where technicians were or how productive they were.
Growth meant hiring
Every step up in work needed a matching step up in staff.
Disconnected systems
The same information entered twice, in different places.
What they built, and use every day
- Blu Star: customers, scheduling and billing in one place, with Blu Star Mobile for every technician.
- Orion: laying out a month of orders used to take five hours per technician. Now it takes 4.13 minutes. See Orion
- GPSlogix: live since 2015, real-time vehicle tracking for accountability and rerouting for urgent calls. See GPSlogix
- Maxwell: instant answers to staff questions, which cut the time it takes to train someone new. See Maxwell
Growth without the overhead
In 2018 and 2019, Adam's grew by about $1 million a year without adding anyone to the office, and in 2018 it didn't add a single technician.
Today its service area is 40% larger with the same administrative staff, and it's on pace for almost $22 million in revenue in 2026.
Tia Lightner, Contact Center Manager:
“It took us 5 hours on average per tech to lay out July. To lay out November, it took 4.13 minutes — a 98.6% savings in the office. And the routes are a lot more efficient too, letting us set record production weeks with fewer technicians.”
In their words
"Blu Star software makes our daily operations smoother and more efficient than ever. It's incredibly easy to use. And we couldn't be happier with the support we get from Collabetive Services. The people behind the software are simply wonderful to work with—always friendly, professional, and committed to our success. They are always quick to respond and go above and beyond to help us whenever needed. We highly recommend Blu Star software from Collabetive Services for anyone in the industry looking for top-notch software and support!"
"We use Blu Star’s utilization optimization tool to lay out the technicians' orders each month. This tool saves more than 8 hours per month per agent! We have gone from 1 agent for every 3 Techs to 1 Agent for every 4 techs. That means doing the same volume of work with one less CSR. And Blu Star’s route optimization tools have improved our production per technician by 20% since 2020."
Been there, done that support
When you switch to Blu Star, we can pair your key people with their counterparts at Adam's: call center manager with call center manager, office manager with office manager. Advice from people who run a pest control company on Blu Star every day.
That's what being your Tru Partner™ looks like.
Keep reading
Questions about Blu Star? Reach out to us.