Blu Star Software

SMS Opt-In Policy

Effective date: September 10, 2026

Blu Star Software ("Blu Star") is a product of Collabetive Services, LLC ("Collabetive"). Blu Star provides pest control and field service management software to service companies across the United States. Our Comm Center platform sends text message (SMS) notifications on behalf of those companies to their customers about scheduled service.

This policy explains what those messages are, how you consent to receive them, and how you stop them at any time.

What messages you'll receive

If you are a customer of a pest control or field service company that uses Blu Star Software, and you have opted in, you may receive text messages from your service provider for:

• Upcoming service — notice that your technician is scheduled to complete a service at your location, naming the technician, the service, and the date or date range.

• Appointment reminders — a reminder on the day of service, roughly two hours before your technician is due to arrive, with the scheduled arrival time.

• Replies from your service provider — these messages invite you to reply. If you text back to reschedule, raise a concern for your technician, or ask a question, a representative may respond.

These are service and transactional messages about your own account. We do not send marketing or promotional text messages through this program.

How often you'll hear from us

Message frequency follows your service schedule — generally one to two messages per scheduled service visit: a notice when the visit is scheduled, and a reminder on the day of service. Most customers receive fewer than 4 messages per month, and customers on quarterly or seasonal plans receive only a few messages per year. You will not receive recurring messages when you have no scheduled service.

Message and data rates

Message and data rates may apply. Your mobile carrier's standard messaging and data charges apply to messages you send and receive. Neither Blu Star Software nor your service provider charges you for these messages. Message delivery depends on your carrier and is not guaranteed.

Supported carriers include AT&T, Verizon Wireless, T-Mobile, and most regional US carriers. Carriers are not liable for delayed or undelivered messages.

How you opt in

You will only receive text messages after you give explicit consent. Consent is never a condition of purchasing any service. Consent is collected in one of the following ways.

1. Online, in your Customer Portal (written consent)

Signed-in customers can turn text messages on from Manage Profile, by checking:

By checking this box, you agree to receive text messages from Blu Star Software about your scheduled service — including upcoming service notices and day-of appointment reminders — sent using an automated system. Consent is not a condition of purchase. Message frequency follows your service schedule, generally one to two messages per scheduled visit. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. See our Terms of Service and Privacy Policy.

The box is unchecked by default. Checking it records your consent, the date, and the account it applies to. Checking the box above on this website does nothing.

2. On a service agreement or sign-up form (written consent)

When you sign up for service in person, on paper, or through a web form, you may consent by checking a text message box and signing the agreement. That box carries the same disclosure language shown above, and is separate from your signature on the agreement itself.

3. By phone with a representative (verbal consent)

If you book service over the phone, our representative will ask for your consent directly, and your answer is recorded on your account. The request is worded like this:

Representative: "As part of your service, we can send you automated text messages about your upcoming appointments — a notice when your service is scheduled, and a reminder on the day your technician is due to arrive. That's generally one or two messages per visit. Message and data rates may apply depending on your mobile plan. You can get help at any time by replying HELP to these texts, or opt out completely by replying STOP. Our Terms of Service are available at blustarsoftware.com/terms-of-service and our Privacy Policy at blustarsoftware.com/privacy-policy. Please reply 'yes' or 'no' to indicate whether you would like this service."

Customer: "Yes."

Representative: "Great — we will send you a text message to confirm your enrollment shortly."

4. By text message

You may also opt in by texting your service provider's number directly. Your message is your consent to receive a reply.

Confirmation of enrollment

However you opt in, the first message you receive confirms your enrollment:

Blu Star Software You're signed up for service text alerts — upcoming service notices and appointment reminders. Msg frequency follows your service schedule. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

Sample messages

These are the messages the system sends, with your own service details filled in.

Hello, this is [Service Provider Name]. Our technician, Chris M., will be on-site to complete your Quarterly Pest Control service on Tue, Mar 17. If you would like to reschedule or have specific concerns you would like Chris M. to address during this visit, please reply to this text or call [Service Provider Phone]. Thank you!

Hello, this is [Service Provider Name]. Our technician, Chris M., will be on-site at 1420 Maple Ave, Medina, MN to complete your Quarterly Pest Control service within 5 business days of Tue, Mar 17. If you would like to reschedule or have specific concerns you would like Chris M. to address during this visit, please reply to this text or call [Service Provider Phone]. Thank you!

A [Service Provider Name] technician, Chris M., is scheduled to arrive at your location, 1420 Maple Ave, Medina, MN, for your Quarterly Pest Control service today at 9:00 AM. Reply STOP to opt out of text appointment reminders

Getting help

Reply HELP to any message to receive contact information for your service provider. You can also reach Blu Star Software at support@thecollabetive.com or 763.231.8900, or visit blustarsoftware.com/support.

Opting out

Reply STOP to any message to stop receiving text messages from that service provider. You will receive one final message confirming that you have been unsubscribed, and no further messages will be sent to your mobile number. Each service provider using Blu Star sends from its own number, so your opt-out applies to the provider whose message you replied to.

We also honor these keywords, each sent on its own as the entire message: STOP, CANCEL, END, QUIT, UNSUBSCRIBE, REMOVE, OPTOUT, OPT-OUT.

To start receiving messages again after opting out, reply UNSTOP, or turn Allow Text Messages back on in your Customer Portal.

Opting out of text messages does not affect your service, and does not stop email or phone communication about your account.

Your information

We do not sell your mobile phone number. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. Your phone number is shared only with the messaging providers that carry the message on our behalf, and with your service provider, who is the sender.

More information

• Terms of Service (blustarsoftware.com/terms-of-service)

• Privacy Policy (blustarsoftware.com/privacy-policy)

• Contact us (blustarsoftware.com/contact)

Collabetive Services, LLC · 2900 Eagle Bluff Circle Ste 120, Medina, MN 55340 · 763.231.8900 · support@thecollabetive.com