"We use Blu Star’s utilization optimization tool to lay out the technicians' orders each month. This tool saves more than 8 hours per month per agent! We have gone from 1 agent for every 3 Techs to 1 Agent for every 4 techs. That means doing the same volume of work with one less CSR. And Blu Star’s route optimization tools have improved our production per technician by 20% since 2020."