Support
If you have questions, you are in the right place.
Contact UsSupport That Drives Success
Onboarding, Training, and Ongoing Assistance
We understand that your situation is unique, and that’s why we take a personal, hands-on approach to support. Unlike other software providers, we don’t have hundreds of clients—and we don’t plan to anytime soon.
Since our launch in 2015, we’ve maintained 100% client retention because we focus on building strong, lasting relationships with every business we work with. When you choose Blu Star, you’re more than just a client—you’re a partner.
Hands-On Support
We onboard no more than one new client at a time to ensure every business gets the attention it deserves. Whether it’s answering a phone call, responding to an email, or handling requests through our robust ticketing system, we’re here for you.
With help videos, context-sensitive help, and a recently added Blu Star Guided Tour, we’re committed to providing an exceptional customer experience.
Migration Made Easy
“Switching software is a pain.” We get it—changing software can feel overwhelming, but it doesn’t have to be.
We work closely with your team to handle the migration of your legacy data, making sure everything transfers seamlessly and nothing is left behind.
- Minimal Disruption: Our process ensures the switch impacts your daily routines as little as possible.
- Data Integrity: Your legacy data is safely transferred, with nothing left behind.
- Hands-On Guidance: Our team provides personalized assistance through each step of the process.
Personalized Training
Our training program is personalized to ensure you and your team are fully equipped to use Blu Star effectively in your day-to-day operations. We offer hands-on training tailored to your specific workflows.
Whether your focus is on scheduling, dispatching, or reporting, we provide sessions to get your team comfortable with the platform as quickly as possible.
Ongoing Support
We don’t just get you started—we’re with you every step of the way. Our unlimited support ensures that whenever you need assistance, our dedicated team is ready to help.
- Dedicated Account Managers: A single point of contact who understands your business and helps ensure Blu Star is working for you.
- Context-Sensitive Help: Blu Star’s built-in help system provides task-specific guidance and tips to resolve issues quickly.
Let Us Help You Grow with Confidence
With Blu Star’s onboarding, training, and ongoing support, you won’t just implement new software—you’ll unlock the full potential of your pest control business. From day one and beyond, we’re here to make sure you thrive.