General Pest Control Industry Terms

• Integrated Pest Management (IPM): A comprehensive approach to pest control that emphasizes prevention, monitoring, and targeted treatments to minimize pesticide use and environmental impact.
• General Pest Control: This refers to services targeting common household pests like ants, spiders, cockroaches, and rodents.
• Rodent Control: Specifically focused on managing rodent infestations, typically using traps, baits, and exclusion methods.
• Exclusion: Techniques to prevent pests from entering a structure by sealing cracks, gaps, and other entry points.
• Pesticide Application: The controlled use of pesticides to eliminate or control pest populations.
• Safety Data Sheet (SDS): A document that provides information on the hazards of a particular pesticide and safety precautions for handling and use.

Billing and Pricing

• Per User Pricing: A pricing model where the cost is based on the number of users who will be accessing the software.
• Monthly Subscription: A recurring payment model where users pay a fixed fee each month to access the software.
• Add-on Features: Optional features that can be purchased in addition to the core software package, providing extended functionality.
• Implementation Fees: One-time costs associated with setting up and configuring the software for a specific business.
• Data Conversion Costs: Fees associated with migrating data from a legacy system to Blu Star.

Blu Star Software Features and Functionality

• Apex: A quality assurance feature that can be used as a standalone product for inspections and documentation.
• Tru Partner™: Blu Star's approach to customer support that emphasizes personalized service, ongoing guidance, and a collaborative relationship.
• Dynamic Dispatching: A feature that allows for flexible and efficient scheduling adjustments based on real-time conditions, technician availability, and customer needs.
• Route Optimization: Using algorithms to determine the most efficient routes for technicians, minimizing travel time and fuel costs.
• Real-time GPS Tracking: Monitoring the location of technicians in real time, providing insights into their progress and allowing for better communication and coordination.
• Comprehensive Analytics: Tools to analyze data and generate reports on key performance indicators, helping businesses track their progress, identify areas for improvement, and make informed decisions.
• Customizable Dashboards: Personalized displays that provide an at-a-glance view of important information, allowing users to track metrics and monitor progress based on their specific roles and needs.
• On My Way Notification: A feature that automatically notifies customers when a technician is en route to their location.
• Request Review: A feature allowing customers to easily request a service review or provide feedback.
• Guided Tour: An interactive tutorial that helps new users quickly learn how to navigate and use Blu Star.
• Daily Dashboard: A report emailed every night with key performance indicators (KPIs), providing an overview of important business metrics.

Technical Terminology

• CRM (Customer Relationship Management): Software that helps manage interactions with customers, track sales, and provide support.
• ERP (Enterprise Resource Planning): A system that integrates various business processes, including finance, inventory, human resources, and more.
• API (Application Programming Interface): A set of rules and specifications that allow different software systems to communicate with each other.
• Cloud-based: Software that is hosted on remote servers and accessed over the internet, eliminating the need for local installation and maintenance.
• Data Migration: The process of transferring data from one system to another, for example, when switching from a legacy system to Blu Star.
• Database: An organized collection of data that is stored and accessed electronically.
• Integration: Connecting Blu Star with other software systems to streamline workflows and share data.